iOS, Android, and Kindle Platforms When you use any of the COCO GAME games or applications on a mobile platform, we may collect and record certain information such as your unique device ID (persistent / non-persistent), hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your operating system (“OS”), your device name, your email address, and your location (based on your Internet Protocol (“IP”) address). This information is useful to us for troubleshooting and helps us understand usage trends.
In addition, we create a unique user ID to track your use of our Platform. This unique user ID is stored in connection with your profile information to track the COCO GAME games you are playing.
You may connect your COCO GAME user account to Apple’s Game Center ("SN Service"). We may collect and record information through the SN Service in accordance with the policies and terms of that SN Service. The information we collect when you connect your user account to an SN Service may include: (1) your name, (2) your SN Service user identification number and/or user name, (3) locale, city, state and country, (4) sex, (5) birth date, (6) email address, (7) profile picture or its URL, and (8) the SN Service user identification numbers for your friends that are also connected to COCO GAME’s game(s).
We may collect your email address when you contact our customer service group and we may use that email address to contact you about your gaming experience with COCO GAME’s games and notify you about company news and promotions.
Whenever you play our games, we collect data about all of your interactions with the game and with the other players inside the game via server log files.
We may also acquire information from you through (1) your access and participation in message boards on the Platform, (2) your participation in surveys regarding the Platform or (3) your participation in a sweepstakes or contest through the Platform.
A cookie is a small text file that we transfer to your computer and/or device, to identify a user's computer/device and to "remember" things about your visit, such as your preferences or a user name and password.Information contained in a cookie may be linked to your personal information for purposes such as improving the quality of our Platform, tailoring recommendations to your interests, and making the Platform easier to use.You can disable cookies at any time, although you may not be able to access or use features of the Platform.
We may feature advertisements served by third parties that deliver cookies to your computer/device so the content you access and advertisements you see can be tracked. Since the third party advertising companies associate your computer/device with a number, they will be able to recognize your computer/device each time they send you an advertisement. These advertisers may use information about your visits to our Platform and third party sites and applications in order to measure advertisement performance and to provide advertisements about goods and services of interest to you. This Policy does not apply to, and we are not responsible for the data collection practices of these third party advertisers, and we encourage you to check their privacy policies to learn more about their use of cookies and other technology.
Our services may contain third party tracking tools from our service providers, examples of which include Google Analytics and Flurry. Such third parties may use cookies, APIs, and SDKs in our services to enable them to collect and analyze user information on our behalf. The third parties may have access to information such as your device identifier, MAC address, IMEI, locale (specific location where a given language is spoken), geo-location information, and IP address.
COCO GAME.Company reserves the right to assume the exclusive defense and control of any claim otherwise subject to indemnification by you.
Termination
Either you or Company may terminate or cancel your membership at any time. You understand and agree that the cancellation of your membership is your sole right and remedy with respect to any dispute with Company, except for refunds expressly provided for in the Cancellation and Discontinuation of Service sections below. This includes, but is not limited to, any dispute related to, or arising out of: (1) any term of this Agreement or Company's enforcement or application of this Agreement; (2) any policy or practice of Company including its Privacy Policy, operation of the COCO GAME, or Company's enforcement or application of its policies or Behavior Guidelines; (3) the content available through the Services or COCO GAME or any change in content so provided; (4) your ability to access and/or use Services or the COCO GAME; or (5) the amount or type of fees, surcharges, applicable taxes, billing methods, or any change to the fees, applicable taxes, surcharges or billing methods. Company reserves the right to deny or immediately terminate membership to anyone whom Company determines to be a sex offender or deems a threat in any way to other users, and may cancel your account and all Associated Accounts.
Cancellation
To cancel membership, email cs@service-cs.cocogame.com. Company reserves the right to collect fees, surcharges or costs incurred before you cancel your membership. In addition, you are responsible for any charges incurred to third-party vendors or content providers prior to your cancellation. In the event that your account is terminated or cancelled, no refund will be granted, except for refunds expressly provided for in the Discontinuation of Service section below; no online time or other credits (e.g., points in an online game or any Objects or Currencies purchased, won, or earned) will be credited to you, nor can they be converted to cash or other form of reimbursement. You may not allow former members whose memberships have been terminated to use your accounts. Any delinquent or unpaid accounts or unresolved issues relating to former membership must be resolved before Company will permit you to have a new membership. All provisions of this Agreement that by their nature should survive termination of this Agreement do survive its termination, including, but not limited to, provisions on ownership, proprietary rights, warranty disclaimers and liability and remedy limitations.
Interruption of Service
Company reserves the right to interrupt the Service with or without prior notice for any reason or no reason. You agree that Company will not be liable for any interruption of the Service, delay or failure to perform and that Company is not obligated to refund monies for example, subscription fees or currency purchases.
Discontinuation of Service
In the event Company permanently discontinues Service or terminates this Agreement other than for a breach of this Agreement by you or other cause, Company may, upon your request, refund your previous thirty days' purchases of subscription fees and Currencies. Said refund is limited to purchases made in the thirty days prior to the permanent discontinuation of the Service and only applies to purchases you made directly from Company, not via any third-party, other members or any other source. Any Currency refund applies to purchases of Currencies, whether or not those Currencies are still in your possession. In no event will refunds be granted for Currencies that were not obtained through direct purchase from Company. Refunds must be requested within fifteen days of the discontinuation and will be paid within thirty days of receiving the request. Requests should be sent to Customer Support.
Subscribe the [Automatically Renew] Service
After you subscribe this service, your account will be deducted on every month of billing date; if you want to cancel, please cancel the service at least 24 hours before the billing date.
1.For Apple users:
Open the Settings app. → Tap your name. → Tap Subscriptions. → Tap the subscription that you want to manage. → Tap Cancel Subscription. If you don’t see Cancel, the subscription is already canceled and won't renew.
2.For Google Play users:
On your Android phone or tablet, open the Google Play Store. → Tap Menu Menu and then Subscriptions. → Select the subscription you want to cancel. → Tap Cancel subscription; Or go to link: https://pay.google.com/payments Select the [Subscription and Service] → Select the subscription you want to cancel. → Tap [Cancel subscription].
You shall keep confidential and not disclose to any third party or use (except as part of using the Services and any COCO GAME Environment) any non-public information obtained from Company or as part of your use of the Services and any COCO GAME Environment (Confidential Information). This restriction will not apply to information that you can document is publicly available, or becomes publicly available, through no act or omission of yours. Due to the unique nature of Confidential Information, you agree there can be no adequate remedy at law for breach of this Section and that such breach would cause irreparable harm to Company; therefore, Company shall be entitled to seek immediate injunctive relief, without an obligation to post a bond in addition to whatever remedies it might have at law or under this Agreement. This restriction shall remain in effect even after the termination of your membership until all Confidential Information becomes publicly available.
This Agreement, in conjunction with any other agreements governing your use of the Service, such as the Behavior Guidelines and Privacy Policy, represents your entire agreement with Company. You agree that this Agreement is not intended to confer and does not confer any rights or remedies upon any person other than the parties to this Agreement. You also understand and agree that the Company's policies and Behavior Guidelines, including, but not limited to its Privacy Policy and Behavior Guidelines for any COCO GAME Environment, including Company's enforcement of these policies and Behavior Guidelines, is not intended to confer, and does not confer, any rights or remedies upon any person. If any part of this Agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
Request to delete data: If you log in to this game platform through your Facebook account and delete your Facebook account information, you can click on Settings and Privacy→Settings→Apps and Websites on the Facebook app/website and find the application you want to delete data in the app and website Or select a website, and then click on Remove.
The previous paragraph is the method to delete Facebook account. To delete personal information of accounts other than Facebook accounts, please contact cs@service-cs.cocogame.com